Frequently Asked Questions
Explore our most commonly asked questions below.
Shipping & Delivery
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex), via PayPal. All transactions are processed securely.
Do you price match other stores?
We occasionally match verified lower prices from major reputable TCG retailers (e.g. TCGplayer, Cardmarket, local competitors), excluding clearance/sale items or bundles. Contact us with a link before ordering.
Can I change or cancel my order after placing it?
Orders are typically processed within 1–24 hours. If your order hasn't shipped yet, contact us immediately — we’ll do our best to cancel or modify it. Once shipped, changes are no longer possible.
Shipping & Delivery
Where do you ship?
We ship worldwide from Australia and to Australia only. Orders usually arrive in 1–5 business days.
How much is shipping?
Domestic: Free on orders over $100 AUD; otherwise $8–$15 depending on weight/service.
International: Calculated at checkout (starts ~$15–$40+ AUD). We offer tracked, express, and economy options.
International: Calculated at checkout (starts ~$15–$40+ AUD). We offer tracked, express, and economy options.
How do I track my order?
You'll receive a tracking number via email once your order ships. Track via Australia Post, DHL, or the carrier shown in your confirmation.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Product Info
Are your sealed products guaranteed authentic?
Yes — all sealed booster boxes, elite trainer boxes, bundles, etc. come directly from official distributors or verified sources. We do not sell resealed/repacked product.
Do you sell graded cards?
We occasionally stock PSA/BGS/CGC graded cards. All grades are as listed; high-resolution photos available on request for slabs over $100.
Why is [card name] out of stock / price so high?
TCG prices fluctuate rapidly due to meta shifts, reprints, scarcity, and demand. We update prices multiple times per week to reflect current market value.
Can I trade cards with the store?
We accept trades toward store credit (usually at 70–90% market value). In-person trades only if you visit our store; online trades are not currently supported.
Returns & Refunds
What is your return policy?
Unopened sealed products: 30-day return for refund/exchange (customer pays return shipping).
Opened sealed products & singles: No returns unless item is misdescribed or damaged on arrival. Contact us within 7 days with photos.
Opened sealed products & singles: No returns unless item is misdescribed or damaged on arrival. Contact us within 7 days with photos.
I received the wrong card / item — what now?
We're sorry! Send photos and your order number within 7 days — we'll arrange a replacement or refund (including return postage if it's our error).
Get 10% Off on Your First Order
Plus exclusive access to product drops, style tips, and insider deals.
Follow us
@CardMaxAU